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WE HAVE MADE 17,000+ CUSTOMERS BOATING MORE AFFORDABLE
17,000+ CUSTOMERS BOATING MORE AFFORDABLE

Refund policy

Returns at a glance

  • We accept returns when we sent the wrong item, or the product is faulty on arrival
  • Contact us within 30 days of delivery
  • Include your order number and a short description of the problem
  • We email a prepaid return label
  • We refund the purchase price after the item is received and inspected
  • This policy does not replace your rights under the Australian Consumer Law

What we accept

  • Wrong item: the product is not what you ordered
  • Faulty on arrival: damaged in transit, dead on arrival, missing parts, or not of acceptable quality when it arrives

What we do not accept under this store policy

  • Change of mind, ordered the wrong size, or no longer needed
  • Items used, installed, cut, glued, wired in, or missing original packaging (unless the fault is why it cannot be returned unused)
  • Cut-to-length gunwale rubber, hose or cable, unless we sent the wrong size or it is faulty
  • Opened resins, adhesives, paints or other goods that cannot be resold safely
  • Faults caused by incorrect installation, misuse, or normal wear after use

If a product fails later and is still within its warranty or Australian Consumer Law rights, contact us. We will assess repair, replacement or refund.

How to request a return

  1. Email info@mwboating.com.au or use the Contact page within 30 days of delivery.
  2. Include:
    • order number
    • product name
    • what is wrong (wrong item, damaged carton, faulty part)
    • photos of the product, the fault, and the packaging if it arrived damaged
  3. Wait for our reply. Do not post anything back until we send the label.
  4. We email a prepaid return label and the return address.
  5. Pack the item securely in the original packaging where possible. Include a note with the order number.
  6. Drop the parcel at the carrier shown on the label.

Returns sent without a label, or to the warehouse as a pickup, will be refused. We do not accept goods dropped at the warehouse.

Inspection and refund Refunds are not issued when the label is created. We refund after the parcel arrives and we have inspected it.

If the return matches the approved request, we refund:

  • the product price paid
  • original outbound shipping, where we sent the wrong item or it was faulty on arrival

Refunds go to the original payment method. Please allow [3–5] business days after approval for the payment to show.

If inspection shows the item is not faulty, is the correct product, or has been used or installed, we will contact you. We may decline the refund and can return the goods at your cost.

Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Many products also carry a manufacturer or MW Boating warranty of at least 12 months. Warranty is separate from this 30-day arrival policy. Contact us with the order number and a description of the fault.

Questions info@mwboating.com.au · Contact page