Shipping policy
Shipping at a glance
- Packed from our Queensland warehouse in Hervey Bay, QLD
- In-stock orders paid by 12:00 pm AEST on a business day leave the same day
- Tracking emailed when the label is created
- Freight is calculated at checkout from size, weight and postcode
- Long coils, consoles and heavy cartons may need courier freight
- Online only — no pickup, click-and-collect or warehouse visits
Dispatch We pick and pack from stock we hold ourselves. If the site says in stock, it is in our warehouse.
| When you order | When we dispatch |
|---|---|
| Before 12:00 pm AEST, Monday–Friday (item in stock, payment cleared) | Same business day |
| After 12:00 pm, or on a weekend / public holiday | Next business day |
| Item on backorder | We email you before sending. You can wait, swap or refund that line |
Large orders may leave in more than one carton and can arrive on different days. You will get tracking for each consignment.
Delivery time after dispatch These are typical road times, not guarantees. Weather, carrier volume and public holidays can add days.
| Where | Typical transit |
|---|---|
| SEQ and QLD metro | 1–3 business days |
| NSW, VIC, ACT, SA metro | 2–5 business days |
| Regional QLD / NSW / VIC / SA / TAS | 4–8 business days |
| WA, NT and remote Australia | 5–12 business days |
What shipping costs Checkout shows the rate before you pay. It is based on:
- packed size and weight
- your postcode
- standard or express
We will email you a freight quote to approve before dispatch if checkout cannot price the job. That usually happens with consoles, long gunwale coils, bulk cable or multi-carton orders. We do not send the order until you approve the extra freight.
Free shipping: on eligible small parcels to mainland Australia. It does not apply to oversized items, long coils, consoles, dangerous goods, NT, islands or PO Boxes.
Bulky marine parts These often travel as courier freight, not a satchel:
- gunwale rubber in 10–15 m coils
- long fuel hose and cable drums
- aluminium consoles
- fuel tanks, bait tanks and large trailer parts
They usually cannot go to a PO Box or Parcel Locker. They are also slower to WA, NT and island addresses.
Cut lengths of rubber, hose and cable are packed as coils. That is normal.
Restricted items Resins, catalysts, some adhesives and aerosols can be classed as dangerous goods. They may:
- be excluded from express / air
- cost more to ship
- be refused to some remote postcodes
If you are unsure, contact us before you order.
Addresses we can deliver to
- Street and business addresses: yes
- PO Boxes and Parcel Lockers: small parcels only
- Rural, station and island addresses: extra time and possible surcharge
Please check the spelling of your address at checkout. If the carrier cannot deliver because the address is wrong, redelivery is at your cost.
No pickup MW Boating is an online store only. We do not offer pickup, click-and-collect or warehouse visits. Every order is sent by post or courier with tracking.
Tracking and missed delivery We email tracking when the order leaves us. Follow the carrier link for the latest scan.
If nobody is home, the driver may card the parcel, take it to a collection point, or leave it in a safe place if that is the service. We cannot book a time window unless the carrier offers one.
Damaged or missing parcels Photograph the carton before you unpack if it is crushed or torn. Contact us within [7] days with your order number and photos.
If a parcel shows as delivered and you cannot find it, contact us and the carrier. If you asked for authority to leave, cover usually stops once the driver marks it delivered.
Wrong item or our packing error: we cover the return freight. Change of mind: see the Refund Policy. Cut-to-length rubber, hose and cable cannot be returned unless faulty or we sent the wrong size.
International [We ship Australia-wide only. / NZ and other countries by quote — email us before ordering.]
Questions Include your order number. We reply within one business day.
Contact us · Refund Policy